Public Transport
Hotline 85191122
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Organization of Hangzhou
public transport hotline 85191122 which is representate of
Hangzhou Public Transport Group Co., Ltd. deals with all kinds
of comments and suggestion,provides
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service of taking bus guidance and consultation,and
help looking for lost goods.It’s a bridge that links public
transport and society and passengers,the functions is as following:
1.Conjsultation:providing public transport information for
example,public transport policy,IC card selling,bus-line’s
direction and bus-line adjustment and newly creating.
2.Guidance of taking buses:types of taking bus and changing
bus methods.
3.Looking for lost goods:helping passengers :helping get back
lost goods on the bus.
4.Learning criticism comment: dealing with opions of passengers
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5.Communication:Learning suggestion and demand of passengers.
After opening of hotline 85191122 from in
August,2000 ,we regards hotline as a extended window of service.,we
insists on “passenger is god,service is at first”,and strengthens
“public transport links passengers,good service everyday”.we
deals with every incoming calls ,message,visitor and things
on demand by mayor’s hotline and relative department ,and
operates and replys according to specation and flow.
To appellate everything, we all will deal
all in passion, after investiogation we will give reply ,for
some difficult question we will deal and reply after five
work days; to involoving subsidiary unit and difficult and
important thing,we will deal in five word days in principle,of
course for emergent things,we will deal with special operation
process, and give quickly deal and reply .The hot line is
a node of 12345 mayor hotline of Hangzhou Government network,
we will deal and reply according to relative system to things
that forward from department of government.
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