Our Operating
and Serving Concept
|
As traditionally concluded
about life, “clothes, food, residence, travel” are the four
essential elements for human beings. Nowadays, travel seems
to be most important for modern life. Public transport is
an initiative, public and fundamental facility for the city
which provides city transport service for people. It has already
become an irreplaceable necessity in human life for its being
reachable, economical and green through its continuous development.
As a unit engaging in city public transport
service, Hangzhou Public Transport Group Co., Ltd. has always
persisted in the principle “Passenger is the only thing, service
is everything” since its establishment in January 1953. With
industrial effort of all the staff, the corporation is providing
better traveling conditions for people. Through more than
50 years of development, the corporation has gestated its
own culture. In the nineties last century, the corporation
has reinforced technical innovation and management with passengers
as the center, market as guide, reform as power in realizing
first class service and stable development. Following the
city developing strategic aim of “Construct great metropolis,
create new paradise”, the corporation is operating “on the
basis of man” in order to create pleasing working environment
for the staff. As a result, the corporation has won support
from the society.
The future public transportation is not merely
to send the passengers to their destination; the more important
thing is to provide people a convenient, safe, comfortable,
economic and environment-protecting journey. It should have
a basic characteristic of humanism, rapidness, informationlized
and zoologized. Hangzhou public transportation general company
will follow the motto of “maximizing passengers’ value”, we
aim at the satisfaction of passengers. We promote the harmony
between scientific management and public relationship. We
succeeded the good enterprise culture and we created a learning
atmosphere. Through the effort of enterprise culture building,
our staff becomes stronger and stronger in technic innovation,
service marketing. We will optimize the image of our enterprise
and competition ability, and contribute more for the modernization
of our city. At the same time, we will check the operating
system of our company consistently, and try our best to improve
it. We will build hangzhou public transportation general company
of high-class service, superior equipment, efficient management,
satisfactory staff. |
|
|
|
|
